Various people report unauthorized charges appearing on credit cards; TFsource possibly hacked
Thursday, January 7th, 2010 2:34PM CST
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It has been brought to Seibertron.com's attention that some members of the Transformers online community have received unauthorized charges on their credit or debit cards. While there is much speculation pertaining to this issue, no one has been able to confirm the source of the security breach.
People affected by this issue are reporting unauthorized charges in small dollar amounts (under $10) appearing from well known and respected companies such as iTunes and Microsoft. These charges have appeared within the past month (for most, within the past week). You can view discussions and speculation about this unfortunate issue at Seibertron.com and TFW2005.com.
Please note that if you see any suspicious information pending on your credit card account(s), that you should immediately call the 800 number on the back of your card, inform them that you think the card number might have been stolen and that you would like them to send you a new card. Here is some additional information about credit card fraud that you should read.
http://www.scambusters.org/CreditCardFraud.html
From ScamBusters.org:
If you suspect credit card fraud:
If your credit cards are lost or stolen, contact the issuer(s) immediately.
Most credit card companies have toll-free numbers and 24-hour service to deal with these emergencies -- they are eager to avoid credit card fraud.
According to US law, once you have reported the loss or theft of your credit card, you have no more responsibility for unauthorized charges. Further, your maximum liability under federal US law is $50 per credit card -- and many credit card issuers will even waive that fee for good customers.
If you follow all these tips, it will go a long way in protecting you from credit card fraud.
Fellow Seibertronian, payton34, has been vigilant this morning contacting two popular online Transformers retailers regarding this situation. Here are the messages that he received from tfsource.com and bigbadtoystore.com respectively:
From TFsource.com
Hi All -
We appreciate this being brought to our attention right away. We've been working on this diligently and have implemented several other security precautions on our site immediately regardless of the route cause of the issue. Anyone who feels they may have been compromised, or wants us to delete their card information, is more than willing to email us and we'll be happy to do so. At the same time I want to let all know that I am confident in the security of the site, and even my information is registered on TFsource.
Regarding credit card data, it's not stored on TFSource, it is stored on a secure 3rd party's site, one that hosts many famous and household name sites, that's why we selected this resource. It's always possible a section of their data has been compromised but we have not been notified as such.
Regarding access to this data, no one at TFsource has this access, except for me, and rest assured I am not using anyone's data to make fraudulent purchases as TFsource has always had a high level of integrity and that's not something that we're going to change.
Anyone that feels they have had information compromised as a result of our site, or even potentially is more than welcome to email me directly. We've been working all morning with our coding team working full force on looking at any potential security issues, and will work to ensure everyone's information is safe and secure when accessing TFsource now and in the future.
Thanks,
Curt
From BigBadToyStore.com
Hi Michael - thanks for sending the information over, I'm sorry to hear this has happened to TFSource, I've worked with Curt and his family on a few occaisons and met them at Botcon and they are great people.
I appreciate your concern for BBTS users and their information - BBTS has spent considerable time and resources to make sure our customers' financial data is safe. We are PCI compliant and additionally do not store full credit card information on our servers. All information is securely kept and processed by Paypal, our credit card processing gateway. Because cards are stored by Paypal, no employee or owner at BBTS has access to your full credit card information, we can only view the first 4 and last 4 digits. We also invest heavily in intrusion prevention and monitoring systems that protect our systems from any type of attack. Our systems are tested daily for vulnerabilities and are monitored by a staff of security experts 24 hours a day.
Thanks!
Joel Boblit
President
www.BigBadToyStore.com
Please stay tuned to Seibertron.com for additional information regarding this situation. We will keep you informed as new information becomes available regarding this unfortunate situation.
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Posted by Cyberstrike on January 7th, 2010 @ 2:45pm CST
Posted by dragons on January 7th, 2010 @ 3:08pm CST
Posted by RiddlerJ on January 7th, 2010 @ 3:13pm CST
Posted by LiKwid on January 7th, 2010 @ 3:32pm CST
Posted by Megatron Wolf on January 7th, 2010 @ 3:52pm CST
Posted by Wajo357 on January 7th, 2010 @ 3:55pm CST
Posted by titaniumluv on January 7th, 2010 @ 4:18pm CST
Posted by Starscream on January 7th, 2010 @ 4:23pm CST
Posted by the_dark_decepticon on January 7th, 2010 @ 4:39pm CST
Posted by kirbenvost on January 7th, 2010 @ 4:45pm CST
Perhaps someone with more credit card knowledge can confirm or refute my theory?
Posted by payton34 on January 7th, 2010 @ 5:03pm CST
Bottom-line, don't just check your account online. Call a rep and have them look for pending transactions. If there's anything on there, cancel immediately.
Posted by Sodan-1 on January 7th, 2010 @ 5:17pm CST
Posted by payton34 on January 7th, 2010 @ 5:19pm CST
Sodan-1 wrote:Does this just seem to be a problem with credit card information entered on TFSource or does it affect anyone who pays with PayPal as well?
So far it seems to be credit card purchases only, paypal is fine.
Posted by Sodan-1 on January 7th, 2010 @ 5:34pm CST
payton34 wrote:Sodan-1 wrote:Does this just seem to be a problem with credit card information entered on TFSource or does it affect anyone who pays with PayPal as well?
So far it seems to be credit card purchases only, paypal is fine.
Apologese if it was selfish of me to ask that, but thanks. Might go buy something now, lol.
Posted by Jenus on January 7th, 2010 @ 5:57pm CST
Posted by Danamitron on January 7th, 2010 @ 6:20pm CST
Posted by Burn on January 7th, 2010 @ 6:23pm CST
Starscream wrote:Not TFsource's fault
I think this needs to be emphasised.
TFSource it's self wasn't hacked, but rather the 3rd party they deal through for their e-commerce was. It's very rare for ANY online business to do their own credit card processing, the majority will go through a 3rd party company who specialise in online trading. We do it here at work with our online site, none of the credit card details are kept on site or even on our server, it's all stored through the 3rd party company we pay to look after that sort of thing.
So don't let this tarnish your opinion of TFSource.
Posted by HeadmasterPrime on January 7th, 2010 @ 6:56pm CST
Posted by capellamusic on January 7th, 2010 @ 6:57pm CST
Posted by DevastaTTor on January 7th, 2010 @ 8:38pm CST
Posted by Narc on January 7th, 2010 @ 9:23pm CST
Posted by payton34 on January 7th, 2010 @ 9:33pm CST
Narc wrote:I have been using TFsource for a while now, all credit card transactions and never had a hickup. Please change the title of this post. It is a big injustice to them considering that it may not be TFsource that was hacked but the third-party company that they are using.
Okay, if I changed it to "Third party company used by TFSource has been hacked, check your credit card statements", would it really make that much of a difference?
It's not like I said "Hey, TFSource is selling your CC info to the highest bidder, hunt them down at once!", I'm not laying any blame on them.
Posted by DevastaTTor on January 7th, 2010 @ 10:15pm CST
payton34 wrote:Narc wrote:I have been using TFsource for a while now, all credit card transactions and never had a hickup. Please change the title of this post. It is a big injustice to them considering that it may not be TFsource that was hacked but the third-party company that they are using.
Okay, if I changed it to "Third party company used by TFSource has been hacked, check your credit card statements", would it really make that much of a difference?
It's not like I said "Hey, TFSource is selling your CC info to the highest bidder, hunt them down at once!", I'm not laying any blame on them.
I agree with Narc. And I don't think he's directing the comment to you. It's really the function of a news admin to update the headline. I'd consider tweaking the title if I were on my laptop versus my phone.
Posted by Narc on January 7th, 2010 @ 10:30pm CST
payton34 wrote:Narc wrote:I have been using TFsource for a while now, all credit card transactions and never had a hickup. Please change the title of this post. It is a big injustice to them considering that it may not be TFsource that was hacked but the third-party company that they are using.
Okay, if I changed it to "Third party company used by TFSource has been hacked, check your credit card statements", would it really make that much of a difference?
It's not like I said "Hey, TFSource is selling your CC info to the highest bidder, hunt them down at once!", I'm not laying any blame on them.
Yes payton34, stating that "TFsource has been hacked" is a lot different from "Third party company used by TFsource has been hacked." Look at it. I am not attacking you but news is supposed to be factual. That's why I requested you to change the title of your post. You have the right to post what you want but consider that by stating that TFsource was hacked you are basically defaming a good company eventhough it has already been stated that it was not them that was hacked. And by ignoring the facts you are basically slandering the company.
Posted by Loki God Of Mischief on January 7th, 2010 @ 10:58pm CST
payton34 wrote:Yeah, I checked online earlier this morning and it didn't show anything. However, just to double-check I called anyway to see if there were any pending charges and sure enough, two pending charges for $1 and $1.50 (for iTunes and some Mobile prepaid minutes thing).
This sucks.
Yeah me too. I have one pending charge for $1 to itunes. TFSource can eat a bag full of dicks for the hassle I'm going to have to go through to straighten this shit out. Never using them again and I hope they go out of business.
Posted by SnapTrap on January 7th, 2010 @ 11:15pm CST
Posted by Loki God Of Mischief on January 7th, 2010 @ 11:35pm CST
Loki God Of Mischief wrote:payton34 wrote:Yeah, I checked online earlier this morning and it didn't show anything. However, just to double-check I called anyway to see if there were any pending charges and sure enough, two pending charges for $1 and $1.50 (for iTunes and some Mobile prepaid minutes thing).
This sucks.
Yeah me too. I have one pending charge for $1 to itunes. TFSource can eat a bag full of dicks for the hassle I'm going to have to go through to straighten this shit out. Never using them again and I hope they go out of business.
A five minute phone call got it sorted. My card's being canceled, I'm getting a new card number and pin number and the card's being sent out tomorrow. I still hope that TF Source goes out of business though. Their security is laughable, at least BBTS has a security staff. I'll never do business with TF Source again.
Posted by Naked Magnus on January 8th, 2010 @ 12:05am CST
It is quite possible that the breach happened on another site entirely and it just so happens that the same group of people who are reporting fraudulent transactions happen to frequent TFSource as well (i.e. some common demographic).
Put your torches and pitch forks down please and lets wait for the evidence to surface before we put Curt on trial as a witch (although...he does weigh as much as a duck...).
Posted by atlmyk on January 8th, 2010 @ 12:10am CST
01/07/2010 5691 DJM INTERNATIONAL LL $17.12
01/06/2010 5691 DJM INTERNATIONAL LLC $112.89
This is a wholesale granite company in China. I am also letting you know I have never ever use TF source, their prices are crap imo. But I have used bbts on numerous occasions. I think we might need to look into the source of these charges a little more before throwing up statements like this thread title
Posted by Loki God Of Mischief on January 8th, 2010 @ 12:25am CST
atlmyk wrote:OK I just got 2 fraudulent charges posted to my card.
01/07/2010 5691 DJM INTERNATIONAL LL $17.12
01/06/2010 5691 DJM INTERNATIONAL LLC $112.89
This is a wholesale granite company in China. I am also letting you know I have never ever use TF source, their prices are crap imo. But I have used bbts on numerous occasions. I think we might need to look into the source of these charges a little more before throwing up statements like this thread title
Sure thing Mr. New Member with one post who just joined to tell us that. Totally not TF Source.
You's trollin!
Posted by atlmyk on January 8th, 2010 @ 12:38am CST
Loki God Of Mischief wrote:atlmyk wrote:OK I just got 2 fraudulent charges posted to my card.
01/07/2010 5691 DJM INTERNATIONAL LL $17.12
01/06/2010 5691 DJM INTERNATIONAL LLC $112.89
This is a wholesale granite company in China. I am also letting you know I have never ever use TF source, their prices are crap imo. But I have used bbts on numerous occasions. I think we might need to look into the source of these charges a little more before throwing up statements like this thread title
Sure thing Mr. New Member with one post who just joined to tell us that. Totally not TF Source.
You's trollin!
Yes I did just join to post that I also had fraudulent charges. Up until now I had no need to post on this site. I have better things to to than cry about IDW's art or what Megan said about Bay this week. I use the site for a news source and for sightings. But of course anyone on the internet who does not agree with you is obviously a troll. I think it will be very apparent in the next few days that other people who have not used tf source have bogus charges as well. But I am sure they will all be trolls as well.
Posted by slip on January 8th, 2010 @ 12:59am CST
Ok before anyone wants to claim siding that say it all bottom line.
Your third party hack that rasies my eybrow on one way alone what at a granite company costs 17 dollars. Or Loki and the count less others who report these charges of far smaller amounts could be the same third party company, but different uses of your cards thus in a way making all of you right.
I have never bought a TF online so when i say this i aplaud BBTS for how they handle there security. I hold nothing against TFsource just it sucks that they have the possibility of lost revenue by a third party.
If you think it bad some question you, well go find a bar brawl that you know no one and step in it sorry but your gonna have peeps turn there agression on you. It's human nature next time maybe not make your first post into that of contreversy. Join up bitch about IDW or Bayformers or how much you love like various aspects of this fandom.
In short sorry you got ripped off but join up have fun all things aside not a bad community here.
Posted by Blurrz on January 8th, 2010 @ 1:03am CST
atlmyk wrote: I think we might need to look into the source of these charges a little more before throwing up statements like this thread title
Narc wrote:payton34 wrote:Narc wrote:I have been using TFsource for a while now, all credit card transactions and never had a hickup. Please change the title of this post. It is a big injustice to them considering that it may not be TFsource that was hacked but the third-party company that they are using.
Okay, if I changed it to "Third party company used by TFSource has been hacked, check your credit card statements", would it really make that much of a difference?
It's not like I said "Hey, TFSource is selling your CC info to the highest bidder, hunt them down at once!", I'm not laying any blame on them.
Yes payton34, stating that "TFsource has been hacked" is a lot different from "Third party company used by TFsource has been hacked." Look at it. I am not attacking you but news is supposed to be factual. That's why I requested you to change the title of your post. You have the right to post what you want but consider that by stating that TFsource was hacked you are basically defaming a good company eventhough it has already been stated that it was not them that was hacked. And by ignoring the facts you are basically slandering the company.
Sorry guys, but Payton34 doesn't represent the news crew and I'm guessing at the time he didn't exactly know what exactly was going on. Give him some slack here. Whether or not if he changes the forum title, it doesn't really freaking matter. This matter has gotten into everyone's attention, and we know what and who has caused this situation.
If you have problems with the news, slam it on me, not payton34 who's just trying to help everyone out and kindly spent the time to bring this to our attention. I know when money is involved, fists start to go flying here and there, but for times like these I think we just need to settle down a little and start to understand everyone's situation.
Posted by Loki God Of Mischief on January 8th, 2010 @ 1:13am CST
atlmyk wrote:Loki God Of Mischief wrote:atlmyk wrote:OK I just got 2 fraudulent charges posted to my card.
01/07/2010 5691 DJM INTERNATIONAL LL $17.12
01/06/2010 5691 DJM INTERNATIONAL LLC $112.89
This is a wholesale granite company in China. I am also letting you know I have never ever use TF source, their prices are crap imo. But I have used bbts on numerous occasions. I think we might need to look into the source of these charges a little more before throwing up statements like this thread title
Sure thing Mr. New Member with one post who just joined to tell us that. Totally not TF Source.
You's trollin!
Yes I did just join to post that I also had fraudulent charges. Up until now I had no need to post on this site. I have better things to to than cry about IDW's art or what Megan said about Bay this week. I use the site for a news source and for sightings. But of course anyone on the internet who does not agree with you is obviously a troll. I think it will be very apparent in the next few days that other people who have not used tf source have bogus charges as well. But I am sure they will all be trolls as well.
Cool story, bro. But we're the ones that got trolled. We bought shit and if it weren't for OP most of us would have gotten our credit cards and bank accounts raped. I got a text from a friend. Then I heard about the thread. Sorry, but we're allowed to rage here. Someone's shitty security compromised a lot of our dox. And it's looking like it's TF Source's fault. It doesn't really matter who's fault it is, because they're going to lose tons of sales from this fiasco so in the end whoever it is deserves it for having such poor security.
Posted by Seibertron on January 8th, 2010 @ 1:50am CST
Please end all discussion about the title of this thread and whether or not this news post is appropriate. It is appropriate based on the information the we currently have available and from the message we received from that online retailer's owner.
Posted by atlmyk on January 8th, 2010 @ 1:52am CST
slip wrote:It has been brought to Seibertron.com's attention that some members of the Transformers online community have received unauthorized charges on their credit or debit cards. While there is much speculation pertaining to this issue, no one has been able to confirm the source of the security breach.
Ok before anyone wants to claim siding that say it all bottom line.
Your third party hack that rasies my eybrow on one way alone what at a granite company costs 17 dollars. Or Loki and the count less others who report these charges of far smaller amounts could be the same third party company, but different uses of your cards thus in a way making all of you right.
I have never bought a TF online so when i say this i aplaud BBTS for how they handle there security. I hold nothing against TFsource just it sucks that they have the possibility of lost revenue by a third party.
If you think it bad some question you, well go find a bar brawl that you know no one and step in it sorry but your gonna have peeps turn there agression on you. It's human nature next time maybe not make your first post into that of contreversy. Join up bitch about IDW or Bayformers or how much you love like various aspects of this fandom.
In short sorry you got ripped off but join up have fun all things aside not a bad community here.
I think my stay here is over. I have to deal with enough ignorance at work everyday. I really don't need to come here for an extra dose from winners like 'Loki'
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Posted by Seibertron on January 8th, 2010 @ 1:53am CST
Posted by Naked Magnus on January 8th, 2010 @ 1:54am CST
Loki God Of Mischief wrote:And it's looking like it's TF Source's fault.
But if you are wrong then you are causing serious damage to TFSource's reputation and consequently inflicting harm on his business. This business may very well be Curt's economic livelihood. He may have a family and kids who depend on him.
How cool is it to have your own online store dedicated to Transformers? A lot of us die-hard fans would just LOVE to be able to make a living off of Transformers. Curt, in many ways, is living the dream.
Let us not persecute a potentially innocent man.
All of this premature speculation is nothing short of destructive. It is nothing but gossip at this point. Why don't we be more constructive and do what we can to help troubleshoot the matter? Why not use this forum to gather some stats on:
1) Who is receiving fraudulent ITunes/Microsoft charges
2) Who has bought from TFSource and when and how (e.g. PayPal, credit card, etc.)
3) What other sites (e.g. Amazon, IDW, BBTS, RobotKingdom) do those who have received fraudulent charges also frequent.
Perhaps, we may be able to see a pattern. Perhaps we won't see one. In any case, it will be a far more constructive use of our time than ranting about how we "wish TFSource would go out of business". I have read reports that some people have had their card compromised and NOT purchased from TFSource. Let's try to sort this out and get some facts.
If TFSource goes out of business, then it is bad news for all of us. Why? Because there will be less competition in this space and competition is good. BBTS makes it easier to cancel a pre-order than TFSource, but their prices are a bit higher. If I am certain I want something, I go with TFSource because it is usually cheaper. See? Having multiple vendors is a GOOD thing. Let's not unnecessarily cause harm.
If TFSource goes out of business over this AND it turns out they are innocent, then I will be extremely pissed off. I have purchased from TFSource MANY times. My card, to my knowledge, has not been compromised. I will keep checking up on this and let you know if that changes.
Posted by Seibertron on January 8th, 2010 @ 2:01am CST
revengeofstarscream wrote:Loki God Of Mischief wrote:And it's looking like it's TF Source's fault.
But if you are wrong then you are causing serious damage to TFSource's reputation and consequently inflicting harm on his business. This business may very well be Curt's economic livelihood. He may have a family and kids who depend on him.
How cool is it to have your own online store dedicated to Transformers? A lot of us die-hard fans would just LOVE to be able to make a living off of Transformers. Curt, in many ways, is living the dream.
Let us not persecute a potentially innocent man.
All of this premature speculation is nothing short of destructive. It is nothing but gossip at this point. Why don't we be more constructive and do what we can to help troubleshoot the matter? Why not use this forum to gather some stats on:
1) Who is receiving fraudulent ITunes/Microsoft charges
2) Who has bought from TFSource and when and how (e.g. PayPal, credit card, etc.)
3) What other sites (e.g. Amazon, IDW, BBTS, RobotKingdom) do those who have received fraudulent charges also frequent.
Perhaps, we may be able to see a pattern. Perhaps we won't see one. In any case, it will be a far more constructive use of our time than ranting about how we "wish TFSource would go out of business". I have read reports that some people have had their card compromised and NOT purchased from TFSource. Let's try to sort this out and get some facts.
If TFSource goes out of business, then it is bad news for all of us. Why? Because there will be less competition in this space and competition is good. BBTS makes it easier to cancel a pre-order than TFSource, but their prices are a bit higher. If I am certain I want something, I go with TFSource because it is usually cheaper. See? Having multiple vendors is a GOOD thing. Let's not unnecessarily cause harm.
If TFSource goes out of business over this AND it turns out they are innocent, then I will be extremely pissed off. I have purchased from TFSource MANY times. My card, to my knowledge, has not been compromised. I will keep checking up on this and let you know if that changes.
As I mentioned in my post above, please stop arguing about this. TFsource has already acknowledged that this situation occurred. There's no need to debate whether or not it happened, because it did. Where in the process the fault happened is still up for debate, but it did happen with people who shared their CC information with TFsource.
Posted by kirbenvost on January 8th, 2010 @ 3:04am CST
I actually called my credit card company about that $1 iTunes charge and they weren't very helpful. The guy told me it was probably what I'd originally thought, and doubted that they'd claim $1. Sounded pretty condescending the whole time too.
Posted by Loki God Of Mischief on January 8th, 2010 @ 3:20am CST
kirbenvost wrote:Well, for the record this won't stop me from buying for TFsource. It will, however, make me a little more careful about using my credit card online.
I actually called my credit card company about that $1 iTunes charge and they weren't very helpful. The guy told me it was probably what I'd originally thought, and doubted that they'd claim $1. Sounded pretty condescending the whole time too.
I explained to mine that it was the result of a site that I shop on being hacked, me finding out from a friend and a news report and that the first part of the scam was the $1 charge to see if the card was active, then the second part was to rape the account until it's closed. The guy I talked to was really helpful once I explained that and after he verified I'm who I said I was he canceled the card, said that a new one would ship tomorrow and take two days (probably business days so Monday or Tuesday at the latest) and said I'd be getting a new card number and password. It sucks that the guy you talked to was a jerk.
Posted by kirbenvost on January 8th, 2010 @ 5:32am CST
Loki God Of Mischief wrote:kirbenvost wrote:Well, for the record this won't stop me from buying for TFsource. It will, however, make me a little more careful about using my credit card online.
I actually called my credit card company about that $1 iTunes charge and they weren't very helpful. The guy told me it was probably what I'd originally thought, and doubted that they'd claim $1. Sounded pretty condescending the whole time too.
I explained to mine that it was the result of a site that I shop on being hacked, me finding out from a friend and a news report and that the first part of the scam was the $1 charge to see if the card was active, then the second part was to rape the account until it's closed. The guy I talked to was really helpful once I explained that and after he verified I'm who I said I was he canceled the card, said that a new one would ship tomorrow and take two days (probably business days so Monday or Tuesday at the latest) and said I'd be getting a new card number and password. It sucks that the guy you talked to was a jerk.
I think I've spoken to the same guy in the past...if so, according to him airlines also apparently routinely charge you twice for your ticket but only claim one of the charges. That caused me to exceed my credit limit, and all I could do was wait until the unclaimed charge dropped off. Never heard of that before. Ridiculous.
I didn't ask to cancel my card, only that I was reporting an unauthorized transaction. The most he could say was that there isn't much they can do at this point. Hopefully it doesn't turn out for the worst.
Oh, I did remove all my credit card information from iTunes though. I googled it and it seems to be a very common scam in the past couple of years. Somehow they hack your iTunes account and rip you off for hundreds of dollars worth of downloads or gift cards.
Posted by Loki God Of Mischief on January 8th, 2010 @ 5:44am CST
kirbenvost wrote:Loki God Of Mischief wrote:kirbenvost wrote:Well, for the record this won't stop me from buying for TFsource. It will, however, make me a little more careful about using my credit card online.
I actually called my credit card company about that $1 iTunes charge and they weren't very helpful. The guy told me it was probably what I'd originally thought, and doubted that they'd claim $1. Sounded pretty condescending the whole time too.
I explained to mine that it was the result of a site that I shop on being hacked, me finding out from a friend and a news report and that the first part of the scam was the $1 charge to see if the card was active, then the second part was to rape the account until it's closed. The guy I talked to was really helpful once I explained that and after he verified I'm who I said I was he canceled the card, said that a new one would ship tomorrow and take two days (probably business days so Monday or Tuesday at the latest) and said I'd be getting a new card number and password. It sucks that the guy you talked to was a jerk.
I think I've spoken to the same guy in the past...if so, according to him airlines also apparently routinely charge you twice for your ticket but only claim one of the charges. That caused me to exceed my credit limit, and all I could do was wait until the unclaimed charge dropped off. Never heard of that before. Ridiculous.
I didn't ask to cancel my card, only that I was reporting an unauthorized transaction. The most he could say was that there isn't much they can do at this point. Hopefully it doesn't turn out for the worst.
Oh, I did remove all my credit card information from iTunes though. I googled it and it seems to be a very common scam in the past couple of years. Somehow they hack your iTunes account and rip you off for hundreds of dollars worth of downloads or gift cards.
I don't even have itunes. So it was pretty obvious that there was something up. I don't pay to download music.
Posted by rpetras on January 8th, 2010 @ 6:31am CST
I recently made my first purchase from TFSource, so I'll be vigilant.
I do not see any odd charges on my card, but I'll be watching.
Posted by vectorA3 on January 8th, 2010 @ 6:45am CST
Posted by payton34 on January 8th, 2010 @ 8:00am CST
Posted by Seibertron on January 8th, 2010 @ 11:57am CST
kirbenvost wrote:I didn't ask to cancel my card, only that I was reporting an unauthorized transaction. The most he could say was that there isn't much they can do at this point. Hopefully it doesn't turn out for the worst.
Oh, I did remove all my credit card information from iTunes though. I googled it and it seems to be a very common scam in the past couple of years. Somehow they hack your iTunes account and rip you off for hundreds of dollars worth of downloads or gift cards.
This situation has absolutely nothing to do with iTunes. You should call up your card and explicitly state that you would like to have them send you a new card with different numbers because the other card was compromised. It should be a fairly routine and simple thing. If they don't do that for you, then you ask to speak to the manager or someone that can help you.
"Worst case scenario", you call back, get someone different on the phone, and simply tell them that you "lost" your card and are concerned about the card being physically stolen. They will send you a new card.
Either way, if you had one of these bogus charges show up on your account, you MUST cancel the number and get a new one. This isn't a wait and see type-of-thing. The way hackers work ... it will just be a matter of time before your card is used for a major unauthorized purchase. I wouldn't be surprised if the cards that received "unauthorized" transactions don't end up on a hackers list somewhere that gets sent around in that black market world to other hackers.
We're here warning you now. Avoid this situation. You've got to do this, especially if your card has already received unauthorized transactions.
Posted by Razorclaw0000 on January 8th, 2010 @ 12:20pm CST
I hope TFSource weathers this well. I haven't used them yet, but I don't want to see them get hurt by a clearing house having problems. Back in June or July, the clearing house my credit union uses was broken into, and it took weeks to get it resolved.
Posted by x94scorp on January 8th, 2010 @ 1:26pm CST
I've seen the comments back and forth in this thread. Either way, TFsource should have taken responsibility to personally notify customers of the issue, at the very least.
Posted by unregistered user on January 8th, 2010 @ 1:39pm CST